FAQ

Producing time

Producing time depends on the type of art you purchase:

In-stock item

- Will be shipped in 2 days.

Acrylic painting

- you will receive it around 2 weeks after ordering.

Oil painting

- you will receive it around 3 weeks after ordering. Generally, you will receive your purchase in 2-3 weeks after order is placed.



Get a quote for an oil painting reproduction , not listed in the catalog or with a different size?

For your convenience we offer the reproductions in one, two or three different sizes, not necessarily standard, trying to keep maximum close to the painting's original proportion.
You can also order the painting at your own custom size. You can go to our website page Custom Painting, upload your photo and input your custom size, and place the order. You can also scan your photo(JPEG format) and send it to our email address as an attachment.
If the painting you are looking for is not listed in the Catalog , you can provide us with it's title or Artist's name and we will find it for you. You will be answered within 24 hours.



How to order an oil portrait painting?

First scan your photo(photo format), go to our website page Custom Painting, upload your photo and input your custom size, and place the order. You can also send it to our email address as an attachment.
and send it to our email address as an attachment.
It's preferable that the photo is with the highest resolution possible, so we do not miss any details. If you have any specific requirements, please send us an email. We'll answer as quickly as possible to discuss and give you instructions on how to proceed with ordering. If you are not satisfied with your oil portrait, you could send the canvas back for correction.



Packing, shipping and Delivery

All paintings are packed carefully in a strong plastic tube, shipped with DHL, FedEX, TNT, 3-5 international express delivery to your home, FREE shipping to everywhere in the world. A tracking number will be sent to you via shop shipping notification, you will receive it just in around 4 days after it's shipped.



What about taxes and duties

You may be required to pay duties and taxes to claim your package, depending on your local customs policy. Please understand that we have no way of determining the total cost of duties and taxes in your country. We encourage you to contact your custom bureau for specific information.



Lost and Damages

We pack all paintings in strong PVC tube very carefully, normally it arrives safely. However, sometimes, it might arrive damaged, so, VERY IMPORTANT! Unpack the package in front of the courier, if it's damaged, please follow the below STEPS:
1. Please ask courier man to write "the item is damaged/broken" or something like that on the waybill. You can keep your package after you and courier man both confirm the damages.
2. Please take photos of the broken package (every side of it) and damages on painting to me, Let me deal with courier companies and will arrange to deliver a new painting immediately.
3. If courier man just leave package at your door, there is no way you can confirm damages in front of courier man, please ignore NO.1, do No.2 above.
Keep the damaged painting and the package until the problem is solved.



What payments do you accepts?

We accept Paypal Credit cards, Western Union and Wire transfer/Bank Transfer.



Shipping & Returns